Your Business Phone System, In the Cloud
3CX is an open-standard, software based PBX that works with popular IP Phones, SIP trunks and Gateways. It’s a complete Unified Communications solution, which includes features such as web conferencing, presence, softphones, smartphone clients and more – without the inflated cost and management headaches of an ‘old style’ PBX.
We get every client is different. That’s why our engineers design your system from the ground up. This process starts with an in person discussion, to discern what YOU want.
Our billing is simple. Fixed monthly cost per phone/user pricing. Unlimited North America calling. NO hidden fees.
Measure your business success and customer satisfaction by utilizing our comprehensive reporting tool. These reports can be scheduled, or run on demand, conveniently sent to you via email.
With over 100+ features and routing rules available. Telin can design a system that will improve overall productivity, and cut your current monthly telephony costs.
Stay connected anywhere with easy to use soft phone applications. Designed for mobile (iPhone, Android) and desktop devices (Windows, Apple).
We work hard to prevent any downtime. But if issues do arise, feel comfortable knowing our friendly 24/7-support team is on standby.
Choose to hold conference calls with toll-free access across the globe. Or host more intimate meetings with multi-participant video conferencing.
Each plan is custom tailored to serve your business needs.
|Make and Receive Calls||✓||✓||✓|
|Show Incoming Calls||✓||✓||✓|
|Shows Caller ID||✓||✓||✓|
|Call Auto Pick Up||✓||✓||✓|
|Auto Attendant / Digital Receptionist||✓||✓||✓|
|Call Forward on No Answer||✓||✓||✓|
|Call Forward On Busy||✓||✓||✓|
|Blind Call Transfer||✓||✓||✓|
|Attended Call Transfer||✓||✓||✓|
|Receive Voice Mail via Email||✓||✓||✓|
|Advanced Forwarding Rules Based on Caller ID, Time, and Type of Call||✓||✓||✓|
|Ring Extension and Mobile Simultaneously||✓||✓||✓|
|Disable an Extension Temporarily||✓||✓||✓|
|Call Routing (DID)||✓||✓||✓|
|Call Routing Based on Caller ID||✓||✓||✓|
|Music On Hold||✓||✓||✓|
|Different Prompts for Holidays||✓||✓||✓|
|Integrate Branch Offices||✓||✓||✓|
|MWI - Message Waiting Indicator||✓||✓||✓|
|Send Email Notifications for Missed Calls||✓||✓||✓|
|Tunnel All VoIP Traffic Over a Single Port||✓||✓||✓|
|Call By Name
|Standards-Based Presence Information||✓||✓||✓|
|Shows Personal Call History||✓||✓||✓|
|Shows Status of Other Extensions||✓||✓||✓|
|Review Number of Answered/Unanswered Calls||✓||✓||✓|
|Basic Call Reporting||✓||✓||✓|
|Callback - Allow Customers to Hang Up and Retain Their Position in the Queue
The Customer is Called Back When an Agent Becomes Available
|Call Back Notification Emails are Sent to the Supervisor||✓||✓|
|Longest Waiting Queue||✓||✓|
|Review Number of Callers in a Queue||✓||✓|
|Listen In / Whisper / Barge In||✓||✓|
|Advanced Real Time Queue Statistics||✓||✓|
|Receive Faxes via Email as PDF||✓||✓|
|Management of Group Priveleges||✓||✓|
|Integrated Fax Server||✓||✓|
|Backup And Restore||✓||✓|
|Call Recording (1 month)||✓||✓|
|Advanced Call Reporting||✓||✓|
|3rd Party Application Integration||✓||✓|
|Business SMS Functionality||✓||✓|
|Call recordings 3 months storage||✓||✓|
|Voicemail to email Transcription||✓||✓|
|Local number conference line (max 30 users)||✓||✓|
|Toll Free Conference Line (unlimited users)||✓|
|Call recordings (unlimited storage)||✓|
|High Availability Redundant Server||✓|
|Studio quality recordings||✓|
|Telin Private Support||✓|
|A dedicated account manager and certified technical engineer assigned to your account.||A private phone number, SMS number, and email address will be assigned to your account for access to your representatives.||Custom service level agreement to match your business operational requirements.|
|Unlimited training for all staff within your organization.||Monthly governance meeting with your account manager and certified technical engineer.||Studio quality recordings for your on hold and IVR messages.|